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Idea
It’s one thing to make decisions, and another to appear decisive. When my sister was training as an eye surgeon, she told me that a key success factor in treating patients is to act decisively and confidently.
Just imagine you’re sitting in the examination chair next to an instrument table full of shiny metal tools, which a doctor is about to use on your eyeballs. You definitely don’t want that doctor to hover over her instruments, seemingly uncertain of which one to choose. In fact, it’s a major “no no” – it upsets people because they think you don’t know what you’re doing.
My sister’s strategy was to not move her hand